❓Frequently Asked Questions (FAQ)
🧴 Product Questions
Q: Are your products safe for all hair types?
A: Yes! Our hair oils and serums are made with natural, gentle ingredients that work beautifully on curly, straight, thick, fine, natural, and chemically treated hair.
Q: Do your products help with hair growth?
A: Many of our customers have noticed improved thickness, growth, and reduced shedding with consistent use — especially with ingredients like rosemary, peppermint, and flaxseed oil. Results vary by individual.
Q: How do I use the hair oil and serum?
A:
Hair Oil: Apply a few drops to your scalp and massage in. Use 2–3 times a week or as needed.
Hair Serum: Apply to damp or dry hair to smooth frizz and add shine. Great for daily use.
Q: How long does it take to see results?
A: Most users notice improvements in scalp health and softness within 2–4 weeks. Hair growth results typically appear after consistent use over 6–8 weeks.
Q: Do I need to refrigerate your products?
A: No, just store them in a cool, dry place away from direct sunlight.
📦 Orders & Shipping
Q: How long does it take to receive my order?
A: Orders are processed in 2–3 business days and typically arrive within 3–7 business days, depending on your location.
Q: Do you ship internationally?
A: At this time, we only ship within the United States.
Q: How much is shipping?
A: Shipping is calculated at checkout based on your location and order weight. We occasionally offer free shipping promotions — subscribe to our newsletter to stay updated!
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a confirmation email with tracking information.
🔄 Returns & Issues
Q: Can I return a product if I change my mind?
A: Due to the personal nature of our products, all sales are final. However, if your order arrives damaged or something is wrong, we’ll make it right. Just contact us within 7 days.
Q: My item arrived damaged. What should I do?
A: Email us at support@happyhaircareusa.com with your order number and a photo of the damaged item, and we’ll take care of it!
💌 Newsletter & Discounts
Q: Do you offer discounts or bundle deals?
A: Yes! Check out our Happy Bundle page for value sets. You can also join our newsletter for exclusive offers and early access to sales.
Q: How do I sign up for your newsletter?
A: A popup will appear on our site — or you can scroll to the bottom of the homepage and enter your email to subscribe.
📬 Still Have Questions?
If your question isn’t listed here, don’t worry — we’re happy to help.
📧 Email us at support@happyhaircareusa.com and we’ll respond as soon as we can!